1. Returns:
- We accept returns within 10 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- For custom or personalized products, returns are only accepted if there is a manufacturing defect.
2. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be issued to the original payment method within 5–7 business days.
- Shipping costs are non-refundable, except for defective or incorrect items.
3. Exchanges:
- Exchanges are possible if the product is defective or damaged during shipping.
- Please contact us at [email protected] before returning any items to arrange the exchange.
4. Shipping Costs for Returns:
- US Customers: Customers are generally responsible for return shipping.
- International Customers: Customers are responsible for return shipping unless the item is defective or incorrect.
- For large or bulky items, we may require photo proof before approving a return.
5. Damaged or Defective Products:
- If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage.
- We will provide a replacement or full refund, including shipping.
6. Contact Information:
- Email: [email protected]
- Phone: 808-348-8710